At Madiwale, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

The product is damaged, defective, or incorrect
The product is unused and in original packaging
The return request is made within 48 hours of delivery

⚠️ Due to the nature of our products (dry fruits / consumables / detergents), we do not accept returns for:

Opened or used products
Change of mind
2. Return Process

To initiate a return:

Email us at [your email] with your Order ID and product images
Our team will review and respond within 24–48 hours
Once approved, we will arrange a pickup or guide you through the return process
3. Refund Policy
Refunds are processed only after quality inspection of the returned product
Once approved, refunds will be issued to the original payment method
Refund processing time: 5–7 business days
4. Replacement Policy
If you receive a damaged or defective product, we offer a free replacement
Replacement will be shipped within 2–4 business days after approval
5. Cancellation Policy
Orders can be cancelled before dispatch only
Once shipped, cancellation is not possible
6. Non-Refundable Cases

Refunds will not be issued if:

Incorrect shipping address provided
Product refused at delivery
Minor packaging damage without affecting product quality
7. Contact Us

For any refund or return queries:

📧 Email: [info@madiwale.com]
📞 Phone: [+91-9119566635]